Last Updated: August 3, 2026
This policy explains when a refund is available for a website template or add-on service purchased from this store. As all products are digital and delivered as a guided setup rather than a shipped item, this policy differs from a typical physical-goods return policy.
If you request a refund before I have started any setup, domain, or hosting work on your order, you are eligible for a full refund.
Once setup work has begun — including registering a domain on your behalf, configuring hosting, or beginning content customization — the order is no longer eligible for a full refund. A partial refund may be available depending on how much work has been completed; contact me to discuss your specific situation.
Domain registration and hosting setup are assistance services. Any fee charged directly by your chosen domain registrar or hosting provider is paid to that provider, not to me, and is non-refundable through this store — you'll need to contact that provider directly for their own refund policy.
All payments are processed through PayPal. Approved refunds are returned to your original PayPal payment method. Please allow a few business days for the refund to appear, depending on PayPal's processing time.
Email info@jelsalamanca.com with your Order ID and the reason for your request. I'll confirm your order's eligibility and next steps.
Contact info@jelsalamanca.com or Viber 0917-701-6319 for any questions about this policy.